Privacy Policy

Introduction

Fastrack Medical Billing Inc. ("we," "our," or "us") is committed to protecting your privacy and maintaining the confidentiality of your personal and protected health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our medical billing services and visit our website.

As a medical billing company, we are required to comply with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable federal and state privacy laws. This policy describes our privacy practices and your rights regarding your personal and health information.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Name, address, phone number, and email address
• Date of birth and Social Security number
• Insurance information and policy numbers
• Financial information for billing purposes
• Employment information when relevant

Protected Health Information (PHI)

In the course of providing medical billing services, we may access and process:

• Medical diagnoses and procedure codes
• Treatment information and medical records
• Healthcare provider information
• Claims and billing data
• Payment and insurance information

Website Usage Information

When you visit our website, we may collect:

• IP address and browser information
• Pages visited and time spent on site
• Cookies and similar tracking technologies
• Contact form submissions and chat interactions

How We Use Your Information

Medical Billing Services

We use your information to:

• Process medical claims and billing statements
• Communicate with insurance companies and patients
• Manage accounts receivable and collections
• Provide customer service and support
• Conduct denial management and appeals
• Generate reports and analytics for healthcare providers

Business Operations

We may use your information for:

• Contract administration and compliance
• Quality assurance and training
• Legal and regulatory compliance
• Business development and improvement
• Fraud prevention and security

How We Share Your Information

We may share your information with:

Authorized Parties

• Healthcare Providers: The medical practices and providers we serve
• Insurance Companies: For claims processing and reimbursement
• Patients: For billing statements and payment communications
• Business Associates: Third-party vendors who assist in our operations

Legal Requirements

We may disclose your information when required by:

• Court orders or legal proceedings
• Government agencies for compliance purposes
• Law enforcement investigations
• Public health authorities
• Emergency situations to protect health and safety

Data Security Measures

We implement comprehensive security measures to protect your information:

Technical Safeguards

• 256-bit SSL encryption for all data transmission
• Multi-factor authentication for system access
• Regular security updates and patches
• Intrusion detection and monitoring systems
• Secure, encrypted data storage
• Regular security audits and penetration testing

Administrative Safeguards

• HIPAA compliance training for all staff
• Background checks for employees
• Access controls and user authentication
• Incident response procedures
• Regular compliance audits
• Business associate agreements

Physical Safeguards

• Secure facilities with access controls
• Locked workstations and secure storage
• Video surveillance and monitoring
• Proper disposal of confidential documents

Your Privacy Rights

Under HIPAA and other privacy laws, you have the right to:

• Access: Request copies of your personal and health information
• Amendment: Request corrections to inaccurate information
• Restriction: Request limits on how we use or share your information
• Disclosure Accounting: Request a list of disclosures we've made
• Alternative Communication: Request communications by alternative means
• File Complaints: Submit privacy complaints to us or regulatory agencies
• Opt-Out: Unsubscribe from marketing communications

To exercise these rights, please contact us using the information provided below.

Data Retention

We retain your information for the following periods:

• Medical Records: As required by state and federal law (typically 6-10 years)
• Financial Records: 7 years for tax and audit purposes
• Business Records: According to legal and contractual requirements
• Website Data: As long as necessary for business purposes

We securely dispose of information when it's no longer needed, using appropriate destruction methods for both electronic and physical records.

Website Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and features
• Enable live chat functionality
• Improve website performance and security

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will post the updated policy on our website and notify affected parties as required by law.

Material changes to this policy will be communicated through appropriate channels, including email notifications to clients and website announcements.

Regulatory Compliance

If you believe your privacy rights have been violated, you may file a complaint with us using the contact information above. You also have the right to file a complaint with:

• U.S. Department of Health and Human Services
  Office for Civil Rights
  Online: www.hhs.gov/hipaa/filing-a-complaint
  Phone: 1-800-368-1019

We will not retaliate against you for filing a privacy complaint.